We LOVE our customers & want you to be happy with your purchase! Just be sure to read all the steps below!
• You can return your item(s) within 30 days of receipt & receive a refund to your original payment method or store credit.
• We will send you a pre-paid, pre-addressed return label – no postage is required; however a $4.95 shipping & processing fee will be deducted from your refund.
• Refunds will be processed within 10 business days after we receive your return.
• Merchandise must be returned (& shipped) within 30 days of receipt.
• Merchandise must be in its original condition, unused & in original packaging.
• Exclusions: Personalized jewelry, items marked “final sale”, earrings & gift cards may not be returned.
• Shipping charges are non-refundable.
1. Log into your account.
2. Go to “Completed Orders” & select your order.
3. Check the “Return Items” box next to the items to be returned & indicate the reason for return.
4. Choose to return for a refund or store credit.
5. Hit “Submit Return Request”.
6. We will email you a Return Mailing Label, which includes an RMA (Return Merchandise Authorization #) within 48 hours.
7. Pack up your return & be sure to include the packing slip. If you no longer have the packing slip, print & include a copy of your order confirmation.
8. Print your label and place label on the outside of the package.
9. Drop off at your local USPS location.
10. We will email you once your return request has been processed.
If you checked out as a guest:
Please request a return by emailing the following to firstname.lastname@example.org:
• Order #
• Note item(s) to be returned
• Email address used to place your order
We will then issue you a RMA (Return Merchandise Authorization #) & email you a pre-paid, return mailing label. Follow steps 7-9. The same Return Policies apply.
We cannot honor returns that do not follow this process. Returns must be accompanied by an RMA # to be processed & must be traceable using our provided tracking #s.